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Past performance is generally the best predictor of future performance. If you were happy with how your 2019 went then there is a very go...

People wont necessarily remember what you or your business did for them, they will remember how you made them feel. We humans are pretty ...

Hiring new team members would have to be the number 1 challenge I hear from most business owners. It can be hard to find great employees w...

What does a BBQ have to do with Customer Service? Given that it costs up to 6 times to get a new customer than keep one, having fantastic...

If a potential employee said this to you, I would imagine your first reaction to reading the above heading might be quite, shall we say p...

4th Must – The prospect must like the sales person How many times have your purchased something from someone you didn't like or even made...

“Don’t celebrate closing a sale, celebrate opening a relationship” - Patricia Fripp 1st Must – The person wants your product. Let's get t...

One of the most important goals for your business must be to create Raving Fan customers and clients. Business owners rely more on loyal ...

“You may delay but time will not.” -Benjamin Franklin What I am about to put to you may seem a little harsh and possibly controversial. S...

I really love business! The other day I was thinking about why this is so, what is about business that gets me so excited to sit down and...

My amazing what, I hear you say. Have you ever bought or been thinking about getting a new car and for some reason you see that car everyw...

Do you know the most valuable activities you do in your daily life? Where does the biggest chunk of your sales come from? Who or what con...

I is for Interest Just like when a fish is swimming along and a bait catches its eye, it is drawn into to take a closer look. Similarly, ...

Let me ask you, how do choose what article you read in a newspaper or magazine or even on your social media? The usual answers I get are ...

"The quality of your life is determined by the quality of the questions you ask." - John Demartini The funny thing about life is we can o...

In Italy, they speak Italian. In Germany they speak German. In business we speak accounting, or more roundly numbers. You see business is...

Margin is just a fancy word for what you get to keep on a sale, either as profit or to run the rest of your business. But isn't it the sa...

“It aint what you don’t know that gets you into trouble. Its what you know for sure that just aint so” - Mark Twain - What do you think a...